CATI Services
Professional Computer-Assisted Telephone Interviewing with trained multilingual interviewers and advanced dialer technology across the MENA region.
Research Service
GNR's CATI (Computer-Assisted Telephone Interviewing) service delivers high-quality voice-based data collection through our state-of-the-art call center in Dubai, staffed by professionally trained multilingual interviewers.
Our CATI operations combine cutting-edge telephone technology with experienced interviewers fluent in Arabic, English, Hindi, Urdu, Farsi, and French. Every call is monitored in real-time by our quality assurance team to ensure data accuracy, respondent engagement, and protocol compliance.
Whether you need a quick omnibus survey or a complex multi-country tracking study, our CATI capabilities handle projects of any scale with consistent quality and fast turnaround times.
Key Benefits
Professional Interviewers
Native-speaking, professionally trained interviewers with extensive field experience.
Multilingual Support
Arabic, English, Hindi, Urdu, Farsi, French — covering all major MENA languages.
Advanced Dialer Systems
Automated dialing with predictive and progressive modes for maximum efficiency.
Real-Time Monitoring
Live call monitoring, quality scoring, and immediate feedback for interviewers.
Key Capabilities & Applications
Our CATI operations combine cutting-edge telephone technology with experienced interviewers fluent in Arabic, English, Hindi, Urdu, Farsi, and French. Every call is monitored in real-time by our quali
- Telephone-based quantitative surveys
- Omnibus & tracking studies
- B2B telephone interviews
- Post-campaign evaluations
- Customer satisfaction surveys (CSAT/NPS)
- Political & social opinion polling
- Health & awareness studies
- Media & advertising research
150+
Interviewers12
Languages99.2%
Call Quality24/7
OperationsOur Survey Process
01
Project Setup
Configure questionnaire, train interviewers on topic-specific protocols, and conduct pilot testing.
02
Fieldwork Launch
Deploy interviewers with automated dialer systems, monitor response rates and quotas in real-time.
03
Quality Assurance
Live call monitoring, random callback verification, and automated data validation checks.
04
Data Delivery
Clean, code, tabulate, and deliver data in your preferred format with full documentation.
Industries
Industries We Serve
Our CATI Services expertise spans across key sectors in the MENA region
Banking & Finance
Customer satisfaction and financial product research
Healthcare
Health awareness and patient feedback studies
Government & Public Sector
Citizen satisfaction and policy research
Telecom
Subscriber experience and service quality
Aviation
Passenger satisfaction and in-flight surveys
Insurance
Claims handling and policyholder research
Our Advantages
Why Choose GNR
What sets our CATI Services apart from the competition
Multilingual Agents
Professional interviewers fluent in Arabic, English, Urdu, Hindi, Farsi, and French.
Advanced Dialer Technology
Predictive and power dialers with 95%+ connection rates and automatic call distribution.
Quality Monitoring
Real-time call monitoring, live coaching, and 100% call recording for QA.
Flexible Scheduling
Operate across time zones with extended hours including weekends and holidays.
Real-Time Dashboards
Monitor response rates, quotas, and data quality as fieldwork progresses.
Secure Infrastructure
Encrypted voice data, GDPR-compliant storage, and ISO-certified processes.
Featured Case Study
National Telecom Satisfaction
Conducted 25,000 CATI interviews across 4 countries to benchmark customer experience
Discuss Your Project25,000
Interviews4
Countries98.5%
Data Quality
FAQ
Frequently Asked Questions
Common questions about our Online Survey services
What languages do your CATI interviewers speak?
Our team includes fluent speakers of Arabic, English, Urdu, Hindi, Farsi, French, and Turkish. We match interviewers to respondents based on language preference.
How do you ensure interview quality?
We use real-time monitoring, 100% call recording, live coaching, and post-call validation. Our QA team reviews a minimum of 20% of all interviews.
What is your typical response rate?
Average response rates range from 35-65% depending on the target audience and study length. We use callback scheduling and reminder systems to maximize participation.
Can you handle sensitive topics?
Yes. Our interviewers are trained in sensitive questioning techniques and maintain strict confidentiality protocols for health, financial, and personal topics.
What technology platform do you use?
We use industry-leading CATI software with predictive dialers, automatic call distribution, real-time data capture, and integration with major survey platforms.
How quickly can you launch a CATI study?
Standard projects launch within 3-5 business days. Emergency studies can be deployed within 48 hours with our rapid setup protocol.
Ready to Get Started with CATI Services?
Get a custom proposal tailored to your research objectives. Our team will design the perfect methodology for your study.